Q1: What is the difference between ExoOne and ExoNoa?
ExoOne Bio. Co., Ltd. is a biotechnology company focused on "Exosome Drug Development," boasting high-standard laboratories and advanced R&D technology.
ExoNoa is the "Exosome Skincare Brand" under ExoOne Bio. Co., Ltd., applying drug-development-grade rigorous technology and ingredients to daily skincare products.
Q2: What is the source of the exosomes used by ExoOne?
ExoOne utilizes exosomes secreted from Human Umbilical Cord Mesenchymal Stem Cells (UCMSCs).
Q3: Do other companies use exosomes purified from human mesenchymal stem cells?
Currently, ExoOne is the first company approved by the TFDA (Taiwan Food and Drug Administration) to use human-derived exosomes as a raw material for skincare products.
Q4: What are the advantages of ExoOne's exosome quality?
ExoOne's exosomes surpass many international exosome companies in both yield and purity.
Efficacy & Safety
Q5: Has the efficacy been proven?
Yes, all products have completed both clinical trials (human trials) and in vitro testing.
Q6: What is special about the ingredients?
The entire series is formulated with an exclusive patented anti-aging formula combination.
Q7: Is the source of human exosomes legal?
The source has undergone IRB (Institutional Review Board) human research ethics review and obtained donor consent, complying with all regulatory requirements.
Q8: Is there a risk of infectious diseases?
Please rest assured that our products comply with all government-regulated infectious disease testing and safety standards.
Ordering & Shipping
Q9: How can I check my order status, coupons, or bonus points?
Please click the "User Icon" at the top right of the official website to log in to the Member Center.
Once logged in, you can check your current order status and shipping progress, as well as view your exclusive coupons and accumulated bonus points balance.
Q10: What is the return policy and refund process?
ExoOne Biotech is committed to providing a secure shopping experience. If you have any concerns about the products received or need to apply for a return or exchange, please refer to our complete [Refund Policy] page for detailed application procedures and regulations.
Q11: Is there a free shipping offer?
We offer the following two free shipping options:
Standard Free Shipping: Free shipping on any single order over NT$2,000.
Member Day Privilege: The 5th of every month is ExoNoa Member Day. Orders placed on this day enjoy free shipping regardless of the order amount.
【Shipping Methods】
Taiwan: We provide Black Cat Delivery Service, 7-ELEVEN, and FamilyMart store pickup (supports both Cash on Delivery and pre-paid pickup).
International: All overseas deliveries are handled via SF Express.
※ Overseas shipping fee is fixed at NT$1,000.
※ For delivery times to specific countries, please contact our customer service.
Q12: Where can I buy products in person?
You can currently purchase ExoNoa products at Ever Rich Beauty & Drugstore in Taoyuan International Airport. Location information:
